Shipping & Delivery
We aim to dispatch all orders as quickly as possible. Please allow 1-2 business days for order processing before your package is shipped.
UK Delivery
- Standard Delivery (3-5 Business Days): FREE on all orders.
- Express Delivery (1-2 Business Days): £4.95
Orders are dispatched from our fulfillment center and delivery times are calculated from the date your order is shipped. You will receive a shipping confirmation email with tracking information once your order is on its way.
International Delivery
We are pleased to offer international shipping to a wide range of countries. Delivery times and costs vary depending on the destination.
- European Union: 5-10 Business Days
- Rest of World: 7-15 Business Days
Please note that you are responsible for any import duties, taxes, or customs clearance fees that may be applied by your country. These charges are not included in the product price or shipping cost and are payable by the recipient upon arrival.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
Delivery Issues
If you experience any issues with your delivery, please first use your tracking number to check the status of your shipment with the carrier. For further assistance, please visit our Help Center at koifootuk.com.
Important Notes
- We cannot be held responsible for delays caused by the shipping carrier or by customs processing.
- Please ensure your shipping address is entered correctly. We are not responsible for orders shipped to an incorrect address provided by the customer.
- Business days are Monday to Friday, excluding public holidays.